1. 🗓️ Our Return Window

    Any feedback regarding returns or exchanges must be initiated within 3 days of receiving your order. Please inspect your items immediately upon delivery. ⏰

  2. ✨ Eligibility Criteria for Returns & Exchanges

    For an item to be eligible for a return or exchange, it must meet the following conditions:

    • ✔ Unused & Unworn: Items must be in their original, unused, and unworn condition.
    • ✔ Original Packaging: All original packaging, including boxes, dust bags, and protective materials, must be intact.
    • ✔ All Tags & Certificates: Any attached tags, authenticity cards, warranty certificates, or instruction manuals must be included and undamaged.

    Please inspect your items upon receipt. If there are any issues, contact us immediately. 📧

  3. 🚫 Non-Returnable / Non-Exchangeable Items

    The following items are NOT eligible for return or exchange:

    • ✖ Earrings: Due to hygiene reasons, earrings cannot be returned or exchanged.
    • ✖ Watches with Peeled Protective Film: Watches whose protective film on the surface has been removed are not eligible for return or refund.
    • ✖ Customized or Personalized Items: Products made to order or specifically personalized for you.
    • ✖ “Final Sale” Items: Products explicitly marked as final sale at the time of purchase.

  4. ➡️ Return & Refund Process

    To initiate a return or exchange, please follow these steps:

    1. Contact Customer Service: Please contact our customer service team immediately via [Your Customer Service Email/WhatsApp Link] within 3 days of receiving your order. Provide your order number and the reason for the return/refund.
    2. Await Instructions: Our team will guide you through the return process, including providing shipping instructions if your return is approved.
    3. Product Inspection: Once the returned product is received, it will undergo a thorough inspection to ensure it meets all eligibility criteria.
    4. Refund Processing: Upon successful inspection, your refund will be processed.

    ✅ Return Shipping Cost:

    • If the return is due to a quality issue, we will bear the return shipping cost.
    • If the return is due to incorrect size selection or a change of mind, the buyer will be responsible for the return shipping cost.

  5. 💲 Refund Confirmation

    Once your returned item passes inspection, your refund will be processed back to your original payment method. Please allow [Insert Number, e.g., 7-10] business days for the refund to appear on your statement. You will be notified by email once your refund has been issued.

For any further questions regarding our returns and exchange policy, please do not hesitate to contact our customer service team. Your satisfaction is important to us! 📞